Politique de remboursement

Store: Belameria
Address: Anger 176, 99947 Kirchheilingen, Germany
Email: contact@belameria.com
Phone: +49 1620663103
Full Name: Christine Baader

At Belameria, we want every customer to feel confident and satisfied when shopping with us. We carefully select our products and aim to make your shopping experience simple, secure, and stress-free. If something is not right with your order, our support team is ready to assist you.

1. 60-Day Satisfaction Guarantee

We provide a 60-day return window for eligible purchases. If you are not completely happy with your item, you may request a return within 60 days after delivery, subject to the conditions listed in our return policy.

Returned products must meet our eligibility requirements before a refund can be approved.

2. Return Eligibility

To qualify for a return, please make sure the following conditions are met:

  • The product must be unused, unwashed, and kept in its original condition
  • Original packaging, tags, and accessories must be included where applicable
  • A valid proof of purchase, such as an order number or receipt, must be provided

Items that are returned incomplete, used, damaged, or outside the return period may not be accepted.

3. How to Start a Return

To request a return, please contact us at contact@belameria.com and include your order number along with the reason for your return.
Our team will review your request and send you the correct return address and step-by-step return instructions.

After your returned item has been received and checked, we will notify you by email regarding the approval status of your refund.

4. Refund Processing

Once your return is approved, your refund will be issued to the original payment method used at checkout within 5–10 business days after we receive and inspect the returned item.
Please note that your bank or payment provider may need additional time to complete the transaction.

5. Exchanges

At this time, we do not process direct exchanges.
If you would like a different product, size, or color, please return the original item for a refund and place a new order on our website.

6. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Kindly include clear photos of the issue so our team can review the case and arrange a replacement or refund where applicable.

7. Items That Cannot Be Returned

Some products may not be eligible for return due to hygiene, safety, or product-specific reasons. This may include personal care items, underwear, opened sealed products, or similar goods.
Where applicable, non-returnable products will be clearly mentioned on the product page.

8. Late or Missing Refunds

If your refund has not appeared after 10 business days, please follow these steps:

  1. Check your bank account or payment account once again
  2. Contact your card issuer or payment provider, as processing times may vary
  3. If you still need assistance, contact us at contact@belameria.com

9. Customer Assistance

Our support team is available to help with return requests, refund questions, damaged items, and other order-related concerns.
You can reach us anytime at contact@belameria.com.